Term Services
Continuum Insights
1. Who we are and what we do
Who are we?
What we do
Continuum specializes in collecting market research survey data
through online and telephonic methods. We assist clients across
various sectors, verticals, and regions in gathering high-quality
data to gain valuable consumer insights. Our services include
building and managing panels of survey participants, both B2B and
B2C, who provide feedback and opinions on different brands.
We ensure the protection and management of personal data shared with
us upon signing up on the WEBSAMP website. As a member of ESOMAR and
the Market Research Society of India (MRSI), we adhere to the
highest standards of conduct and follow relevant codes and
guidelines to manage our online panel and handle personal data
securely.
2. Our Privacy Commitment
3. Who this privacy notice applies to
This privacy notice applies to you if:
- You register an account on our website
- You partake in surveys on our website;
- You use our app
- You sign up to receive newsletters and/or other promotional communications from us.
4. What Personal Data is
5. WHAT PERSONAL DATA DO WE COLLECT ABOUT YOU AND HOW DO WE USE YOUR PERSONAL DATA?
If third parties are involved, we ensure your data is kept secure and confidential, and it will be erased according to our data retention and destruction policies outlined in our Privacy Notice. We follow legal guidelines and regulations regarding personal data use. Here are the legal bases we rely on:
- Consent: We may collect and process your data with your consent, such as when you agree to participate in surveys.
- Contractual Obligations: We process your data to fulfill contractual obligations, like sending rewards. Legal Compliance: We might need to collect or process your data to comply with legal requirements or respond to requests from authorities, or to protect our rights and your safety.
- Legitimate Interest: We process data based on our business interests, ensuring we provide the best service while considering the impact on your rights. We do not use your data in ways that override your interests unless required by law or with your consent.
Activity | Purpose | Data |
---|---|---|
Your Membership |
To register and process your application to be a Member
To register and process your application to be a Member
To manage our relationship with you, which will include:
Processing and delivering your points or rewards,
exchange your points for vouchers/coupons and entering
you in for prize draws/sweepstakes, including sharing
your personal data with trusted third-party vendors to
provide you with incentives on our behalf; Notifying you
about changes to our terms or privacy policy; Asking you
to leave a review or inviting you to take a survey; or
For any other reason connected with your Membership.
|
(a) Identity data
(b) Contact
(c) Demographic/Profile
(e) Technical Data
(f) Pseudonymised data
(panellist ID)
|
Market research surveys |
We will ask you to participate in and provide feedback via
surveys, including you telling us about your preferences
and consumer needs. This may also include analysing your
behaviour in different ways and for different purposes,
but only provided such uses are for market research. We
may with your consent via a survey ask you to disclose
certain Special Categories of Personal data, but only if
relevant to that survey and as may be allowed under
applicable law.
|
(a) Identity
(b) Contact (c) Special Categories of Personal Data. (d) Demographic/Profile (e) Technical data (f) Pseudonmyised data (panellist ID) |
Scientific research/Safety monitoring (Pharmacovigilan
ce Adverse Events Reporting)
|
We may ask you to participate in surveys for clients who
are from a variety of types of organisations such as;
public health organisations, commercial or charity
organisations or academics from universities, etc and may
be conducted using a variety of methods.
|
(a) Identity
(b) Contact (c) Special Categories of personal data (health, e.g. disease, condition, treatment, consumer products and adverse events). (d) Demographic/Profile |
Mobile Device surveys and usage |
We use a mobile app, which may in the future with your
permission, include location-based geo fencing. If you
agree to download and use our mobile application on your
mobile phone, tablet or pc (device), we collect the
following information: for administering the site,
tracking users’ movements around the site and the
Internet. We use mobile analytics software to allow us to
better understand the functionality of our mobile app on
your device. This software may record information such as
how often you use the app, the events that occur within
the app, aggregated usage, performance data, and where the
app was downloaded from; for quality checking, fraud or
other legal reasons we refer to in this privacy notice;
Technical data and Demographic/Profile data are collected
when you sign up to use our Mobile app and via the surveys
you undertake. We use this data for data matching and
enriching purposes and in ad-effectiveness campaigns for
our clients; to gather demographic information about our
user base as a whole, including for example, more
generally for analysing trends of marketing research
studies. Our clients may combine that information with
those of others to produce “aggregated” reports. They may
also create scientific reports based upon modelled
information. “Modelled information” is data developed
based upon demographic and behavioural characteristics
(like your gender, age, and preferences) to predict what
people with similar or matching characteristics would
watch or buy. We may receive reports based on the use of
these technologies by these companies on an individual as
well as aggregated basis.
|
(a) Demographic/Profil e data
(b) Technical data (collected automatically - system and performance information on the type of device you use, operating system version, device identifier and hardware usage statistics such as CPU and app version and Geo-location) (c) Pseudonymised data |
Profiling |
We may use your Demographic/Profile data for profiling
purposes and (if you previously gave us your
ethnicity/racial profile), we may also use those
information for profiling purposes, provided this is
permitted under local law. This means we will match you
with appropriate surveys to see if you qualify for
particular surveys. Your birth date is automatically
updated so that we may ensure we select individuals, based
on their age as may be required for the relevant survey.
|
(a) Special Categories of personal data (Ethnicity/Racial
profile)
(b) Demographic/Profile |
Data matching and enrichment |
We may from time to time share some of your personal data
with select and trusted third party processors. Those
parties may append analytics or demographics data they
previously collected about you, which may be public
sources (e.g. property ownership) and/or or private
sources (e.g. subscriber lists or retail purchases, with
whom you have an account). We will only share your
Identity and Contact data with your prior consent, which
may be as part of a survey, or an invitation to
participate in such programs. We may also use your
Pseudonymised data and/or Demographic/Profile data to add
to existing anonymous data sets or create new ones. We use
them so we can enrich the data we hold about you to
improve your panel profile, your panel Membership
experience and to ensure you are selected for relevant
surveys.
|
(a)Identity
(b)Contact (c)Demographic/Profile data (d) Technical data (e.g. IP address, ADID’s, browser and device information (incl. Mobile Device ID’s, App Technical data, usage, performance, data and location data)) (e) Pseudonymised data |
Ad-Effectiveness campaigns & look-a-likes |
To measure ad-effectiveness and/or to create ‘look-a-like’
groups that have common Demographics/Profile data (or
interests). Our clients then find people who are similar
to those groups and use that information in a way that
reaches new potential consumers and so helps them improve
their advertising targeting and their online advertising
models. We may share your unique panellist ID (UID) with
our clients, who may write, set or read cookies or use
other Technical data about you from multiple locations,
including our own servers or systems. If you participate,
your UID will be stored or associated with those Technical
data to allow us and/or our clients to conduct online
ad-effectiveness campaigns, track your visits to websites,
use your Demographic/Profile data to create look-a-like
segments and/or gain other online insights about you. If
you have interacted with the online ad or promotion, our
client will send your UID and the specific survey to us
and we may provide you with the opportunity to complete
the survey. We will not transfer any Identity or Contact
data to our clients unless we have first received your
consent and no third parties may contact you or use your
data for any other purpose.
|
(a) Contact data (email address)
(b) Demographic/Profile data (c) Technical data (UID, setting cookies) (d) Pseudonymised data |
Ad exposure and measurement |
We may match your personal data against our clients or
trusted partners information to determine if you use any
of their products or services and/or if you have been
exposed to any of their advertisements. This helps our
clients understand more about consumers behaviour when ads
are displayed to them.
|
(a) Identity (UID)
(b) Contact (email address) (c) Demographic/Profile (d) Technical data (e) Pseudonmyised data |
Legal/public authority disclosure |
We will not transfer any Identity or Contact data to third
parties unless we have first received your consent and no
third parties may contact you or use your data for any
other purpose. Though we make every effort to preserve
your privacy, we may be required to disclose your personal
data in response to lawful requests by public authorities,
including to meet national security or law enforcement
requirements; or to comply with a subpoena or other legal
process, when we believe in good faith that disclosure is
necessary to protect our rights, to protect your safety or
the safety of others, to investigate fraud or breaches of
our site terms, or to respond to a government request.
|
(a) Identity
(b) Contact (c) Demographic/Profile (d) Technical data (e) Pseudonmyised data |
Fraudulent and quality checking |
We use multiple Technology data for quality control,
validation, and fraud detection and prevention purposes,
including assisting us in ensuring the integrity of survey
results. Please see the section entitled ‘What other
tracking technologies do we use for surveys you
participate in and for other purposes?’ for more on this.
|
(a) Technical data
(b) Pseudonymised data
|
6. How we collect data
Other Technologies
Automated technologies or interactions.
Server log files:
Fingerprinting technologies:
Advertising
Digital Fingerprinting
Social Media Widgets
7. Terms & Conditions related to Survey Completion
By participating in surveys on our platform, you agree to the following terms and conditions:
- (i) Survey Profiling: Each survey has specific criteria that determine user eligibility. If a survey determines that you do not match its required profile at any stage, the survey may be terminated.
- (ii) Incomplete Surveys: If your survey is terminated before completion due to not matching the profiling criteria, you will not be eligible to receive any compensation for that survey.
- (iii) Eligibility: Compensation is only provided for surveys that are fully completed and successfully submitted as per the survey's requirements.
8. Terms and Conditions for Third Party Login
Automated technologies or interactions.
By utilizing any Third-Party Login Provider to access our website, you agree to abide by these Terms and Conditions. If you do not agree to these terms, please refrain from using the Third-Party Login options.
When you use a Third-Party Login Provider to access our website, we may collect personal information associated with your account on that platform. This may include your name, email address, profile picture, and other details provided by the Third-Party Login Provider.
The information collected through Third-Party Login Providers will be used in accordance with this Privacy Policy. We will not share, sell, or distribute your information without your consent, except as required by law.
Your use of Third-Party Login Providers is subject to the terms and conditions and privacy policies of the respective providers. We encourage you to review these documents before using Third-Party Login on our website.
- • Twitter: Twitter Terms of Service
- • Google: Google Terms of Service and Google Privacy Policy
- • LinkedIn: LinkedIn User Agreement
- • Apple: Apple Media Services Terms and Conditions
You are responsible for maintaining the confidentiality of your login credentials and for any activities that occur under your account. If you suspect any unauthorized use of your account, you must notify us immediately.
You may disconnect your account from any Third-Party Login Provider at
any time. However, doing so may limit your access to certain features
or services on our website.
We reserve the right to modify these terms and conditions at any time.
Any changes will be effective immediately upon posting on our website.
Your continued use of Third-Party Login after any such modifications
constitutes your acceptance of the new terms.
We are not responsible for any issues, losses, or damages arising from
your use of Third-Party Login Providers, including any unauthorized
access to your account due to the Third-Party Login Providers.
Your use of Third-Party Login Providers is subject to the privacy
policies of the respective providers. We encourage you to review these
policies to understand how your information is handled by them:
- • Twitter: Twitter Twitter Privacy Policy
- • Google: Google Privacy PolicyPrivacy Policy
- • LinkedIn: LinkedIn Privacy Policy
- • Apple: Apple Privacy Policy
9. Terms and Conditions for Third-Party Gift Vouchers and Payment Gateway
- • Issuance: Gift vouchers may be issued as part of promotional offers, rewards for completing surveys, or other campaigns. The issuance of gift vouchers is subject to the terms set by the Gift Voucher Providers.
- • Redemption: Gift vouchers can only be redeemed as per the terms and conditions set by the Gift Voucher Providers. We are not responsible for the fulfilment, quality, or availability of goods or services redeemed using the gift vouchers.
- • Expiration: Gift vouchers may have expiration dates, as determined by the Gift Voucher Providers. It is your responsibility to use the vouchers before they expire. We will not be liable for any expired or unused vouchers.
- • Transferability: Gift vouchers are non-transferable, non-refundable, and cannot be exchanged for cash unless explicitly stated by the Gift Voucher Providers.
- • Lost or Stolen Vouchers: We are not responsible for lost, stolen, or damaged gift vouchers. Once issued, the voucher is the responsibility of the recipient. Third-Party Payment Gateways Payments made on our website may be processed through third-party payment gateways (hereinafter referred to as "Payment Providers"). The following terms apply:
- • Payment Processing: All payment transactions will be processed securely through our Payment Providers. By using our website, you agree to comply with the terms and conditions of the Payment Providers.
- • Payment Information: You are required to provide accurate and complete payment information. We do not store your payment details; all payment information is managed securely by the Payment Providers.
- • Transaction Fees: Any fees associated with payment processing (e.g., transaction fees, currency conversion fees) will be borne by the user unless otherwise stated.
- • Refunds and Disputes: Any refunds, chargebacks, or payment disputes will be handled in accordance with the terms set by the Payment Providers. We are not responsible for resolving disputes between you and the Payment Providers.
- • Security: While we strive to use reputable Payment Providers, we do not guarantee the security of payment transactions. You acknowledge and agree that you use payment gateways at your own risk.
We are not liable for any loss, damage, or inconvenience arising from
your use of third-party gift vouchers or payment gateways, including
but not limited to issues related to voucher redemption, payment
processing errors, or unauthorized transactions.
We reserve the right to modify these terms and conditions at any time.
Any changes will be effective immediately upon posting on our website.
Your continued use of third-party gift vouchers and payment gateways
after any such modifications constitutes your acceptance of the new
terms.
10. Sharing your Personal Data
We may share your PII with service providers who assist us in our business activities, such as managing rewards, customer support, email delivery, or order fulfillment. These companies are only authorized to use your information as needed to provide their services and help us meet our obligations to you.
In certain circumstances, WEBSAMP may need to disclose personal data in response to legal requests from public authorities. We may also release your PII if required by law, such as in response to a subpoena or similar legal process, or if we believe disclosure is necessary to protect our rights, ensure your safety or the safety of others, investigate fraud, or respond to government inquiries.
11.Does WEBSAMP transfer your personal data to other countries?
12. Your Rights
How do I access my information; use the member services area and/or update, correct or delete your information?
ou have the following rights regarding your personal information:
- • Access: You can request access to the personal information we hold about you.
- • Correction: You can request that we correct any inaccurate or incomplete information.
- • Deletion: You can request that we delete your personal information, subject to legal obligations.
- • Disconnection: You can disconnect your account from any Third-Party Login Provider at any time, though this may limit your access to certain features on our website.
How do I terminate my influencers panel membership?
Data Retention
How can I ask a question or make a complaint?
Your other rights
You may:
How to exercise your rights:
13. Children’s Privac
14. Security and storage of information
If we become aware of any loss, misuse, alteration of personal data we will work closely with our IT team, DPO and other parties as necessary to investigate the incident at hand. We have put into place the relevant procedure and policies in place to investigate, mitigate and report (when needed to relevant parties) such instances.
15.Data Protection Officer
- Name of Data Protection Officer: Vijay Rajput
- Email: vijay.rajput@continuuminsights.com
- Phone: +91-9717866086
Please include "Privacy Policy" in the subject line of your email or letter and clearly state your request or concern. We will do our best to address your inquiry in a timely manner.